October 30, 2020
Picture of a female customer service rep on the phone and smiling

The cornerstone of any business is customer service

Customer service teams can make or break a business. Create a great team by giving training, allowing personalities to shine, trusting them to make decisions, opening communication channels with sales teams and offering a supportive environment.
June 8, 2019
Photo of a business woman holding a tablet liaising with clients

How to grow client relationships beyond sales

Client relationships go way beyond the initial sale. Nurture, build and grow beneficial relationships with your clients by adopting a customer process. Support each other on social media and website channels to develop a mutual relationship that will last into the future.
September 14, 2018
Picture of a lady at her desk with a laptop smiling happily as someone approaches to shake her hand. Show two people engaging in a happy friendly relationship.

Manage existing relationships rather than seeking new ones

At points in any business, small business owners find themselves in a good place. This is really the working dream, the place of neutrality. Your business is working, you feel in control and you finally feel able to call yourself a business person. With the business doing well, the customers are happy, and the bank balance is looking good, where do you go from here?