October 30, 2020

The cornerstone of any business is customer service

Customer service teams can make or break a business. Create a great team by giving training, allowing personalities to shine, trusting them to make decisions, opening communication channels with sales teams and offering a supportive environment.
June 8, 2019

How to grow client relationships beyond sales

Client relationships go way beyond the initial sale. Nurture, build and grow beneficial relationships with your clients by adopting a customer process. Support each other on social media and website channels to develop a mutual relationship that will last into the future.
September 14, 2018

Manage existing relationships rather than seeking new ones

At points in any business, small business owners find themselves in a good place. This is really the working dream, the place of neutrality. Your business is working, you feel in control and you finally feel able to call yourself a business person. With the business doing well, the customers are happy, and the bank balance is looking good, where do you go from here?