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August 17, 2022
How can you make your customer service really standout? Smart marketing is a successful way to utilise consumer data such as birthdays, anniversaries, seasons and awareness days to reward customer loyalty.
February 28, 2022
Understanding your customers, products & services, KPI metrics and ensuring you are capable of living up to your promise will make managing your customers easier.
October 30, 2020
Customer service teams can make or break a business. Create a great team by giving training, allowing personalities to shine, trusting them to make decisions, opening communication channels with sales teams and offering a supportive environment.
June 8, 2019
Client relationships go way beyond the initial sale. Nurture, build and grow beneficial relationships with your clients by adopting a customer process. Support each other on social media and website channels to develop a mutual relationship that will last into the future.