August 17, 2022

How to offer your customers that little extra touch?

How can you make your customer service really standout? Smart marketing is a successful way to utilise consumer data such as birthdays, anniversaries, seasons and awareness days to reward customer loyalty.
February 28, 2022

How to deliver excellent customer services on a low budget?

Understanding your customers, products & services, KPI metrics and ensuring you are capable of living up to your promise will make managing your customers easier.
October 30, 2020

The cornerstone of any business is customer service

Customer service teams can make or break a business. Create a great team by giving training, allowing personalities to shine, trusting them to make decisions, opening communication channels with sales teams and offering a supportive environment.
June 8, 2019

How to grow client relationships beyond sales

Client relationships go way beyond the initial sale. Nurture, build and grow beneficial relationships with your clients by adopting a customer process. Support each other on social media and website channels to develop a mutual relationship that will last into the future.